WORK / DOCKETRY
Docketry
Till, kitchen screens, stock and delivery for UK fast food, in one system.
Docketry is an all-in-one point of sale and kitchen management system for UK fast food. One platform replaces the till, the stack of delivery tablets, the paper stock sheet and the label machine. It is in pilot now, with founder pricing for the shops helping shape it.
The tablet problem
Walk into a busy chicken shop at nine on a Friday and count the screens. A till at the counter. A tablet for Deliveroo, another for Uber Eats, a third for Just Eat. Somewhere a printer nobody is reading. Stock is a laminated sheet with a pen on a string, and allergen labels come off a separate machine that someone has to remember to update.
Every one of those systems holds part of the truth and none of them talk. Sell the last portion of wings at the counter and the delivery apps keep taking orders for them. That is a refund, a bad review and an argument, several times a week.
What it replaces
| The old way | With Docketry |
|---|---|
| Till plus three delivery tablets | One order queue, every channel |
| Sold out updated app by app | Stock sync across all channels at once |
| Paper stock sheets | Depletion by recipe as orders land |
| Separate label machine | Natasha's Law labels from the same menu data |
| Guesswork on variance | Variance tracked per item, per site |
Built for a real kitchen
The till is offline first. Broadband in a takeaway is not reliable, and a till that stops when the router blinks is worse than no till. Orders queue locally and sync when the connection comes back.
Kitchen screens route by station, so the fryer sees fryer work and the grill sees grill work, with visual aging so a ticket that has been sitting too long is obvious across the room. Menus are managed once and pushed everywhere, with daypart controls and per-site pricing for operators running more than one shop. White-label web ordering means a shop can take direct orders without paying commission on every basket.
The compliance part nobody enjoys
UK food retail carries real regulatory weight, and it is the part most systems treat as an afterthought: VAT calculation that survives an inspection, allergen declarations tied to the menu, Natasha's Law labels printed from the same data as the recipes, Making Tax Digital submissions, and an audit log covering who changed what.
Built for chicken shops, kebab houses, pizza counters, burger bars, fish and chip shops and dessert lounges, from a single site up to franchises with twenty.
Lessons
- [What running a pilot with real shops has taught you so far.]
- [Why offline first mattered more than any feature you planned.]
- [What hospitality software gets wrong that engineers keep repeating.]