ReachWise AI

ReachWise is the services arm: my team builds custom AI agents and puts them into real business operations, usually inside two to four weeks. Where Placewise is one product for one problem, ReachWise is the same engineering pointed at whatever a client is drowning in.

Where small businesses lose money

The losses are boring and constant. Calls ring out while the team is serving someone else. Enquiries sit unanswered until the lead goes cold. Admin eats hours that should have been billable. Every owner knows AI could take some of this, and most have watched a demo that never survived contact with their actual phone system.

What we build

• Voice agents that answer and handle calls, book appointments and route what needs a human
• Chatbots that work across the channels a business actually uses
• Outbound campaigns that follow up without anyone remembering to
• Process automation across the tools already in place, with over 50 system integrations
• AI training and strategy so the team can run it after we leave

We work with restaurants, law firms, clinics, recruiters, e-commerce and real estate. The pattern repeats across all of them: a high volume of predictable conversations, and not enough people to have them.

What clients see

Up to 90% of routine conversations handled automatically, with answers in under two seconds and hundreds of concurrent conversations without a queue. One law firm went from answering 58% of inbound calls to 93%, which they valued at £47,000 of new revenue a quarter. A healthcare client cut no-shows by 35%. Recruiting clients report roughly three times faster time to hire.

"ReachWise built us an AI receptionist that handles 80% of our inbound calls. Our team went from drowning in admin to focusing on billable work." James R., Managing Partner, London law firm

Lessons

1. The gap between an AI demo and an AI deployment is integration work, not model quality. The last mile is where projects die.
2. Clients do not buy automation, they buy the hours back. Every proposal now leads with what the team stops doing.
3. The services work feeds the product work. Patterns that repeat across five clients become features in Placewise.